Dear Guest,

Greetings on behalf of everyone at Palm Tree Hotel & Restaurant & Thank You for giving us an opportunity to serve you.

For any help or Enquiry during your stay at Hotel please contact the front desk, or the undersigned Contact number given below.

Assuring you of best services & wishing you a pleasant & comfortable stay in Hotel & Our City Aligarh.

Thank You.

Manmeet Singh

C.E.O.

Phone :-+91 9756207353, 8171956423 / 26

IT IS MANDATORY BY GOVT. RULES TO SUBMIT A VALID I.D. PROOF OF ALL THE GUESTS AT THE TIME OF ARRIVAL / CHECK IN.

FEMALE VISITORS INSIDE SINGLE OR DOUBLE OCCUPANCY ROOMS ARE NOT ALLOWED.

Our Policy for Reservation, Cancellation, Child Stay & Retention Charge are as under.

Room Reservation Policy:

We reserve the right to reject any un confirmed reservation / enquiry.

Room Reservation / Group Booking is Confirmed only if Advance of One Night Tariff per Room is paid, else Reservation shall be considered as Tentative .

Any Un Confirmed / Tentative Reservation shall be cancelled if there is no contact from guest 48 hours before check in or if the guest does not arrive at given check in time.

Check – Out Time 12.00 noon & Check – In Time 1.00 P.M.

Early Check in is Subject to Availability.

Continuation of Stay beyond Confirmed Check -Out Day is subject to Availability.

In Case of any EMERGENY OR NON AVAIABILITY OF ROOM Due To Any Reason Hotel Reserves the Right TO SHIFT THE GUEST TO A DIFFERENT HOTEL as per availability of room at a Confirmed Booking Tariff .

Payment Policy & Misc. Charges

Any Breakage / Damage to Room /Hotel Property by Checked in Guest is payable

Misplaced or lost Room Card is Chargeable to Guest @ Rs.500.00 Per Card

Taxes As Applicable Shall be charged on Laundry , Travel Desk & any Miscellaneous Services Provided by Hotel.

Delayed Check Out Charge : Rs. 300.00 Per hour / Half Tariff Till 5.00 pm. & Full Tariff shall be chargeable for any check out after 5.00 p.m.

Full Tariff is Chargeable for Check In before 6:00 A.M.

Half Tariff Shall be charged for Check in Between 6.00. Am To 10.00 A.M.

7% Service Charge+ Taxes on Tariff is Chargeable on Account of House Keeping & Maintenance

All payment at time of Check Out is to be made in Cash or Credit / Debit Card Cheque is not acceptable as payment at time of Check Out.

For B.T.C. There should be a Valid Agreement between the Company & Hotel. All B.T.C. payments are to made within 15 Days of Check Out by N.E.F.T. / Bank Transfer / Ac Payee Cheques / D.D. in favor of M/s Palm Tree Hotel & Restaurant.

D.S. to be deducted @2% as per Income Tax ACT. As.1. For M/s Palm Tree Hotel & Restaurant being a proprietorship concern.

Cancellation / Amendment Policy & Retention Charges Policy for Individual or Group Bookings.

In the event of cancellation or cancellation resulting B’coz of non availability of Rooms for amendment required, retention charges will be levied as per the following terms.

25% of Tariff for any cancellation 10 days Prior to Check In Dt.

50% of Tariff for any cancellation 48 hrs before Check In Time.

75% of Tariff for any cancellation 36 hrs before Check In Time.

One Night Tariff Shall be charged for any Non Turn up guest / Cancellation less then 36 Hrs.

Child Policy

Child Below 05 years can be accommodated in parent’s room without extra bed & Breakfast would also be complimentary.

Child between 05 to 10 years can accommodate with parent’s room without extra bed hut Breakfast Charges would be chargeable @ or Rs. 250 per Child.

Child Above 10 years will be charged @ Rs. 750 for Extra Matress & Breakfast Charges.

All Disputes are subject to appropriate Court in Aligarh Jurisdiction.